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Shipping

Were trying to simplify our shipping and now all orders will be shipped USPS Priority unless special arrangements are made.

For orders over $300, shipping is FREE! (Continental U.S. - UPS or USPS ground)

Laos Essential Artistry ships to the Continental U.S. Most orders shipped to Alaska and Hawaii should not incur a surcharge because we use Flat-rate Priority USPS boxes for shipping which covers all 50 states.

All orders are normally shipped within the next 1-2 business days

With USPS Priority our rates are:

0 - $99.99: $7.95

$100 - $299.99: $10.95

$300+ FREE! (UPS or USPS Ground - Continental U.S.)

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We can also arrange for more expedited shipping, but you will have to call so we can determine the cost and then you can place a custom order over the phone.

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Sales Tax: Only California Customers will be charged sales tax and the rate for California Customers is 7.75% (8.75% after April 1, 2009)

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Payment Options: Visa, Mastercard & Discover. We will also accept phone orders using your credit card.

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How soon will my order be shipped, and when will it arrive?

We will make every effort to see that all orders placed by 3 P.M. Pacific time are shipped out within 2 business days and most times your order will ship the following day. Orders placed on weekends will be processed on the first business day back and shipped out as soon as possible. The actual time an item is in transit can vary from 2 to 5 days, according to your location and seasonal shipping fluctuations.

100% Guarantee / Return and Exchange Policy

30 Day Money Back Guarantee

We pride ourselves on offering the highest quality handmade textiles and handicrafts. If you are not delighted with your purchase, return the item in its original condition.

Returns are gladly accepted for 30 days less shipping.

* Items must be in the same condition as when they were shipped. No credit will be given for damaged returns.

If you need to return an item please contact us first by using the email address below. You will then be given instructions on how to send your order back to us.

Due to the variations in monitors, colors of the actual item may vary from the pictures shown and if color fidelity is a concern for you check out our FAQ where we write more about this issue. There will be some variation, but in the test we've done it's minor. If you have any questions please don't hesitate to email us at peterlaos@hotmail.com or call us at 916-283-4424 or even better our cell at 916-996-4553

If for any reason you wish to return your order, please email the following information to us at peterlaos@hotmail.com:

* Your Name * Order Number * Address * City * State * Zip Code * Phone Number * Email Address * Reasons for requesting a return

and return instructions will be emailed to you.


Shipping